FAQ

Shipping policy

Shipping within Canada

Choulala Box processes all orders within 3 business days of receipt of purchase via Canada Post. You will receive an email confirmation of your order with a tracking number once your order has been completed. Please check your spam or junk folders if you cannot locate this email. Choulala Box is not responsible for lost or stolen packages.

We offer FREE standard shipping for orders over $100 across Canada which takes approximately 3-8 business days. 

Shipping to the United States

Choulala Box is happy to serve our south of the border neighbors. We offer FREE standard shipping for orders over $100 via USPS which takes approximately 5 to 9 business days.

Duties and Taxes are the responsibility of our US customers. As such, shipments may be held by your state’s customs department for clearance and pick up if no one is at home for delivery. We thank you in advance for ensuring receipt as Choulala Box regrets to inform that no refunds of packages that are not acknowledged by the customer will be made.

We ship to the USA and Canada. 

Canadian customers can expect to receive their shipment within 3 to 8 business days from receipt of shipping confirmation email. 

US customers can expect to receive their shipment within 5 to 9 business days within receipt of shipping confirmation email. 

Returns and exchanges

Customer satisfaction is a core tenet of Choulala Box’s experience. That is why if for any reason you are not happy with your purchase, Choulala Box will gladly authorize an exchange or refund of the purchase once we receive the items back. Returns and Exchange requests must be made within 5 days of receiving your order by email to hello@choulalabox.com. Please specify your order number. All tags and labels must be attached as was received. No returns, refunds or exchanges will be made if the items are suspected to be worn.

We also understand that you are getting to know our sizing to meet your growing child. We encourage you to validate your child’s sizing against our size chart. In the instance, the size chart was off, we offer box exchanges for the right size within 5 days of receipt of your order. Simply send us an email at hello@choulalabox.com. To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are not granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A postage paid stamp will be sent to you for you to print and send back by standard mail. 

General FAQs

Here we answer your most common questions. Navigate to the question to easily find the info you're looking for. 

Choulala is a box of curated, fashionable children’s clothing delivered right to your front entrance. Our boxes are assembled using our own proprietary BLAST™ method. BLAST™ stands for the 5 basic wardrobe essentials you need to build the perfect wardrobe for your kids: (1) B is for Bottoms (2) L is for Layering Pieces (3) A is for Accessories (4) S is for socks/shoes and (5) T is for Tops

This method was developed because we believe kids don’t need lots of pieces for their everyday wardrobe needs, they need the right pieces. Pieces that are versatile to mix and match into a multitude of style options and ones that carry them from one season to the next. By delivering our BLAST™  boxes, you can also help your kids feel empowered by dressing themselves as the concept makes it fool proof to mix and match outfit combinations.

Find out more in our BLAST™ Method page HERE.

Choulala is not a traditional stylist service. There are no required questionnaires, no follow up phone calls, no wait or surprises to your delivery. In fact, with our help you become your child’s own stylist. We are also NOT a subscription box. You buy as it suits your budget and needs.

We curate brands for both girls and boys, aged 2 to 6 years old. 

We travel the globe to find brands that are unique, socially responsible and eco-conscious. We pride ourselves on partnering with independent designers as well those that have a social cause. Our pieces are LIMITED EDITION and we carry only a few of the styles each season. We want to support fashion that is not only high quality, but sustainable.

Contact us any time by emailing us at hello@choulalabox.com. 

We typically reply to every email withing three business days. 

Payment

When will my credit 

When you enter your credit card information upon completing checkout, your credit card will be charged.